Dormia Mattress - Dormia Bed breaking down w/months, no service
We bought our split top queen size mattress in 2/08 & within months the legs starting breaking off & the mattress on my husbands side started saging.
We took the option to not pay for 18 months w/no finance charges & when the bed started to break down we contacted customer service & were told they would send us out new legs & then someone would come out to our house to replace them. Well we never received the legs so we went to the store we bought it in & found out about the Chapter 11.
A salesman there had one spare leg in the back & gave it to us for us to put on ourselves & told us not to worry, Dormia was honoring its warranty & everything would be fine. BS We have contacted the Better Business Bureau which has had some back & forth correspondence w/the company but they want us to pay a fee for someone to come to the house to look at the bed. WHY SHOULD WE HAVE TO DO THIS? They want us to pay a fee to file a complaint. WHY SHOULD WE HAVE TO DO THIS? They want us to take pictures of the sagging mattress, which I now see from other complaints won't be good enough, so WHY SHOULD WE HAVE TO DO THIS? I just want the bed removed from my house! & I do not think I should have to pay anything for it. I'm not sure how this will end, but we just got a letter saying they have sent us to a collection agency. Now what? Our credit will be ruined?