Reply by Dormia Mattress

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To PissedConsumer.com

In 2010, the Dormia brand was purchased by our company Classic Brands LLC. We have contacted this customer and are working on a resolution to this customer’s concerns. If you would like to discuss this matter further, please contact our Warranty Dept. at 877-707-7533 or via e-mail at claims@classicmattress.com.

Classic Brands, located in Jessup, Maryland has been a leader in the field of specialty sleep products since 1971. The original company Classic Corporation was created in 1971 and quickly grew to be the leading producer of waterbeds and waterbed products in the world. In 2002, Classic became Classic Sleep Products and began to produce high quality memory foam and latex mattresses. In February of 2010, Classic underwent a change in ownership and management and became Classic Brands, LLC.

We are dedicated to manufacturing the finest mattresses using craftsmanship, innovative design and the finest materials available anywhere in the world. Our goal is to provide you the ultimate in mattress comfort resulting in the most satisfying and restorative sleep possible. Classic has developed and produced an innovative line up of products that quickly gained recognition throughout the bedding industry. These products are focused on giving our customer the optimum sleeping experience. This is achieved by using highly specialized materials that are designed to work in concert with your body and allow you to get the deepest most restful sleep possible. Our products help to rejuvenate your body and allow you to go through your day with a higher level of energy than you ever could have imagined.
Classic's products are designed and crafted with pride at our over 100,000 square foot facility based in Maryland just outside of Baltimore. We have manufactured millions of quality mattresses over the years. We have a unvarnished track record of customer service. We sell to the largest Mattresses companies in USA. We have a dedicated staff of over eighty employees who all take great pride in making some of the finest mattresses sold today. The company has always been known as a leader in finding innovative new ways for people to sleep in a healthier way. We are committed to continuing that tradition and will always be on the cutting edge of producing innovative ways for people to sleep in a healthier way. Remember, that the average person spends one third of their life in bed. People who sleep well at night tend to perform better at their jobs, spend more time with their families and are in general much healthier than the average person. Our sleep systems are designed to help you get the maximum benefit out of each night of sleep. We hope you will consider investing in one of our systems. We feel strongly that such an investment will pay dividends for many years to come.
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If you were in the market for the world's least comfortable bed, you need look no further then a bed made by Dormia. Although we purchased Dormia's top model, the Ultimate, and not the Ambrosia, we found nothing Ultimate about it except for the Ultimate pain and Ultimately sleepless nights that it created.

With an Ultimately huge price-tag over $2000.00, one would expect glorious dreams, endless slumber, mornings in bed reveling in sheer amazement at the mattress' unbridled comfort. Instead my wife and I found ourselves sleeping in separate ditches, caverns created in the mattress foam. Trying to reach one another across the bed, proved tantamount to climbing Everest in your underwear. Within weeks of the mattress's delivery, we found ourselves waking in the middle of the night with back pain; mornings spent over coffee trying to revive ourselves from the night's misery.

I contacted the store from which we purchased the mattress and they promised to resolve the issue with Dormia. That resolution never came. We ended up calling Dormia and speaking with their Warranty department but they told us that claims needed to go through the retailer and directed us back to the store. The owners of the store had me take elaborate photographs proving the issues we were having. Emails were sent back and forth and we were even visited by the store owner who agreed with our complaint. He promised that he would take care of the matter and kept me posted. At one point I was told that they were going to have a "special warranty meeting" about our case, which never amounted to anything. The store finally called and said that our claim had been denied. That's it! No explanation, no discussion, no one to speak to, just denied. Although the store owner has promised to continue the fight with Dormia, we have decided to buy another mattress as we just can't go on anymore like this.

As the guide on this site says, the warranties on mattresses are geared towards the manufacturer and not the consumer. When they say lifetime warranty, they mean you'll have to wait a lifetime to see any of your money again.

Monetary Loss: $2000.

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