I bought three queen Dormia mattresses several years ago for each of my adult children.They were happy with the mattresses.
But Our family recently moved from McLean, Virginia to Washington, DC and 2 of the 3 mattresses are now not useable as a result of the move. Our professional moving company placed 2 of the 3 mattresses on their side inside the truck for the 10 mile move. They were in the truck for only 3 hours at the most. When the movers placed the mattresses on the beds in our new home, all the insides of the mattress had bunched up and gathered at one end.
I tried everything to get them to regain their original flat shape including placing one on top of the other. Nothing works. I contacted Dormia only to be told that they will never go back to their usable condition. They offered the suggestion that I try to take them to their headquarters in Maryland where they could try to cut open the top and reapply the adhesives as they tried to smooth down the layers and that might help but no guarantees.
I do not have the time or the manpower to transport these mattresses and to try to get this done with no guarantee. These were expensive mattresses and I have 3 of them! Two of the three are now ruined. I have no choice other than to pay someone to remove them and throw them away and replace them (with something else!) I have looked through the whole web site, all the reviews and comments on the Internet.
I saw no where in any of their promotional literature that the mattresses cannot be moved or laid on their side. Furthermore, our movers who have been in business for several decades have never heard Of this. Most mattresses are moved on their side.
That is the way they lay them for transport inside the truck.I am extremely disappointed in this company.