We purchased our Dormia mattress during a promotion offering no interest.
Coupled with the fact that it was easily $1,000 less than Temperpedic, we were
sold. We had never owned or slept on memory foam prior to owning it. Which
in part, was admittedly a mistake. The memory foam is exactly as its name suggests,
by developing areas that remain depressed from the upper body. The upper
area of that mattress remains sunken lower than the rest of the mattress. We
had noticed this was reversible by merely rotating the mattress 180 degrees.
However this is not an easy task, as the mattress is far too heavy for one person
to adjust by themselves. Others have claimed that the middle begins to sink towards
the center as well. This is apparent as the outside edges of the mattress have an
added layer of stiff foam for support.(edge support). The middle will appear to have
returned to its natural shape, at least until its laid on again. Though for how long
has yet to be determined. We have not had ours for very long and already other
Dormia owners are claiming that there mattresses are compacting.
Like I said I am not a memory foam expert. I can tell you that the foam used for
furniture cushions does have a rated life expectancy, ranging from 2-10 years
depending on the quality. Dormia makes up for this by offering a ‘25 Year
Limited-Lifetime Warranty.’ And I do mean “Limited.”
It is also Very Important that I mention the potential Fire Hazard of these mattresses
as well. There is a vague mentioning in the Dormia Warranty that if electric heating
blankets are used on the mattress your warranty will be void. This is not--in any way--a WARNING issued to consumers of the potential fire hazards of Dormia mattresses.
It is simply a short statement randomly placed to give notice of what will void your warranty.
They tell you not to use a heating blankets, only there is no explanation as to why.
What they also do not mention is the fact that any water spilled will destroy your
investment, let alone void your warranty. There is a special plastic sheet cover for
an additional $80 that is used over the mattress to protect it from spills. Again there
is no mention of this extremely important fact in the warranty.
While spilling water is in no way a threat to your safety or possibly burning down
your home, it is a rather important warning that should be in the paper work to help
prevent you from accidentally destroying your investment. We did read the warranty
paper, only now we wish we had read it entirely, as we had used a heating blanket
on the mattress just as we had on mattresses our entire lives.
A Heating Blanket is like a sheet or a comforter in that, it is made to be used in the bed.
Therefor, any person with logical reasoning would not think to consult the fine print of
their warranty to make sure it is safe to use something the way it is intended to be used.
Hair dryers and other electrical devices known to be used in places where there is the
possibility of getting wet, HAVE WARNINGS ON THEM. Despite the fact that most
people are intelligent enough to know not to, they still must have these warning by law.
Dormia must believe they are above the law, or perhaps they feel that these laws do not
apply to their products. As the mattress itself contains no warnings about the flammable
nature of its materials. What ever materials that are used in Dormia mattresses are extremely
heat sensitive. So sensitive in fact, that the heating blanket had burned the mattress through
two sheets. Yet, the sheets, my shirt, and my skin were not burned. This leads us to the realization that if the heating blanket had malfunctioned or the temperature had
become far too hot, I would have been burned or even the sheets at least would have been as
well. They were not burned, which could mean only one thing, the materials used in these mattresses are far more susceptible to heat damage than any other mattresses.
Apparently the foam holds the in heat until it builds up to a combustible temperature. This is especially interesting because the Sales person at the Dormia store found the heat distributing
properties of the mattress to be one of its best highlights. We were concerned that the mattress
would become too hot from our body heat and affect our sleep. The Sales women assured us
that the built in wool pad was state-of-the-art material Dormia used to provide adequate heat dissipation from the body.
Well, unfortunately we found out that this claim was false not because of all the times we would wake in the middle of the night drenched in sweat, turning the AC temperature down, rather it was when we woke to the smoke detector blaring in a room filled with thick smoke and the foul smell of burning wool. The clock read about 12:30 which meant that a little less than an hour had past since we had gone to sleep, and the mattress began to smolder. Luckily it did not burst into to flames. Although, it may have if not for the lack of oxygen between my body and the area of the mattress that was burning. I felt the heat just below my left oblique and thought to myself that it felt allot hotter than the heating blanket normally had. Just as I opened my eyes to look for the
blankets temperature control, the smoke alarm went off. I wasted no time turning on the light to find the dire condition of the room. I threw the blanket on the floor and ripped the sheets from the mattress to find the red glowing embers wandering around a 10" by 6" depression. What would resemble a piece of paper burning at the edges before igniting.
The very next morning I contacted Dormia to inform them of our very unfortunate situation that had occurred. Before the Representative had even asked if either of us were injured, She very rudely informed me that the warranty was void due to the use of the heating blanket. “Sir,” she said, “I have noted on your account that your warranty has now been voided.” I asked how that could be considering heating blankets were meant to be used in bed? I told her that the blankets temperature was normal after the fact. She insisted that the blanket must have malfunctioned resulting in the burning of the mattress and then informed me to consult my warranty agreement.
I read the agreement and found where it did list the use of heating blankets along with a few other things that would void the warranty. I asked the Representative why no warnings had been placed in the warranty about such use, as I noted the fact that many people might also use a heating blanket over their mattress as they are meant to be used. She replied very rudely once again that, it does have a warning in the warranty. After arguing the fact that no where in the paper do the words, Fire, Warning, Hazard, Combustible, Flammable, Danger, or Heat exist, I gave up to no avail. I than humbly inquired the possibility of having our mattress recovered, as the outer most layer of material suffered the most damage, and that having it recovered would conceal it. The Representative said “. . .there is nothing more Dormia will do for you, your warranty is expired Sir.” I explained to this person that, I understood Dormia’s position as well as our warranty being void as it was our fault (I suppose). I asked if they would please have our mattress recovered and that we would pay for whatever the cost was ourselves. “Sir,” she continued, “We do not recover mattresses.” I reminded her, that in the warranty agreement she had just asked me to read it stated that, defective mattresses would be ‘Repaired, and or Replaced.’ She said, “Yes, that is true but only while the mattress is under warranty.”
Since these events, our phone calls to Dormia have gotten us nowhere. We turned the mattress and now the burned area rests under our feet, which its ok considering the sheets temporarily hide its ugly reminder.
We have filed complaints with the BBB Online, and again Dormia was unresponsive to our request for replacement or even repair. The BBB case remains open and unanswered as of today. As well, we also filed a complaint with the Federal Trade Commission for Dormia’s lack of responsibility to inform their customers of the potential fire hazard that their products posses. As well as their bad business practices. The FTC claim has yet to be posted on their website or acknowledged by response from them in receipt.
We now feel that we have exhausted ever effort that would have afforded us retribution, and we accept this unfortunate disposition. However, we post our story in the hope that it will help to inform anyone considering to purchase Dormia mattresses of the potential dangers of their materials. Please do not waste your money on this companies products, if you have decided
on a memory foam mattress, my best advise would be to research the product however you can before buying, ask these questions, and check out the warranty agreement very carefully.
While my emotion may have bled into my resolve and inadvertently suggested we are merely bitter consumers who are hellbent on cooperate takedown. I respectfully suggest that you go to the Better Business Bureaus website, BBBOnline and see for yourself. Dormia is not registered with the BBB, and has thousands of customer complaints throughout the US.
http://greatermd.bbb.org/WWWRoot/Report.aspx?site= />Dormia (a.k.a. Advanced Comfort) Company headquarters is located in Jessup, MD.