Reply by Dormia Mattress

To Anonymous

We have tried to contact you with no response. Dormia Retail Outlets never had any stores in Virginia. We would like to know where you purchased your mattress from. If you have a Dormia mattress and are the original purchaser, your mattress does have a 20 Year Limited Warranty. If you would like to file a claim, please contact our Warranty Dept. at 877-707-7533 or via e-mail at claims@classicmattress.com.

Classic Brands, located in Jessup, Maryland has been a leader in the field of specialty sleep products since 1971. The original company Classic Corporation was created in 1971 and quickly grew to be the leading producer of waterbeds and waterbed products in the world. In 2002, Classic became Classic Sleep Products and began to produce high quality memory foam and latex mattresses. In February of 2010, Classic underwent a change in ownership and management and became Classic Brands, LLC.

We are dedicated to manufacturing the finest mattresses using craftsmanship, innovative design and the finest materials available anywhere in the world. Our goal is to provide you the ultimate in mattress comfort resulting in the most satisfying and restorative sleep possible. Classic has developed and produced an innovative line up of products that quickly gained recognition throughout the bedding industry. These products are focused on giving our customer the optimum sleeping experience. This is achieved by using highly specialized materials that are designed to work in concert with your body and allow you to get the deepest most restful sleep possible. Our products help to rejuvenate your body and allow you to go through your day with a higher level of energy than you ever could have imagined.

Classic's products are designed and crafted with pride at our over 100,000 square foot facility based in Maryland just outside of Baltimore. We have manufactured millions of quality mattresses over the years. We have a unvarnished track record of customer service. We sell to the largest Mattresses companies in USA. We have a dedicated staff of over eighty employees who all take great pride in making some of the finest mattresses sold today. The company has always been known as a leader in finding innovative new ways for people to sleep in a healthier way. We are committed to continuing that tradition and will always be on the cutting edge of producing innovative ways for people to sleep in a healthier way. Remember, that the average person spends one third of their life in bed. People who sleep well at night tend to perform better at their jobs, spend more time with their families and are in general much healthier than the average person. Our sleep systems are designed to help you get the maximum benefit out of each night of sleep. We hope you will consider investing in one of our systems. We feel strongly that such an investment will pay dividends for many years to come.
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This mattress problem with Dormia has been the worst experience of our lives ! They are all working together to deceive the public.

At first, they sold us a used mattress, telling us it was a store model. When it was delivered with the foundation all torn up we did not want it. They would not return our money but would exchange it. So, we purchased a $3,000 king.( top of the line )bakumattress.................Wrong............... started sagging on each side within two weeks time. The longer we slept on it the deeper the mattress sagged with a giant hump in the middle. They told us to place a broomstick over the top of the mattress and measure the indentations. Then take pictures...........which we did. Response from them was that the indentations were not deep enough to validate the warrenty!

They have no warrenty, they have no honesty, they have no integrity, and they do not value their customers.

How are they allowed to stay in business ?????

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